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Shipping and Returns Policy


Shipping Policy -

Order Fulfillment & Shipping Information

Orders are processed when received and fulfillment can take 2-3 business days before they are shipped via our shipping partner.In order to minimize time spent on fulfillment, we request all customers to mention their address as clearly as possible with a nearest landmark to enable swift and seamless delivery to them.

We are currently shipping all over India via our website as well as via www.amazon.in

Orders placed via our website are processed in Mumbai and despatched therefrom. It normally takes up to 7-10 days for your products to reach you. If you haven’t received your products within that period please notify us immediately on

customerservice@kanaiorganics.com

 

Returns Policy -

IS IT EASY TO RETURN ITEMS?

Yes. We are committed to creating a positive experience for our customers and evaluate each complaint individually to assess the issue. We encourage our customers to make all return requests within two weeks of purchase of the product with details of the purchase like date, place of purchase and nature of complaint. Once we authorize the return the customer receives a confirmation towards the same and details of the Replacement or Refund.

 

HOW SOON WILL I GET MY REFUND?

Once the returned product is received by us, we take up to 7 days to complete the process of refund or replacement internally.

 

WHAT ITEMS ARE RETURNABLE?

Products purchased within fourteen days.

 

WHAT ITEMS ARE NON-REFUNDABLE?

We make every effort to satisy the customer’s experience of our product however we will be unable to refund those items that have been discontinued or are part of a gift set. We will also be unable to make a refund for products the customer has not received.

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