Cancellation Policy

Cancellation by Kanai Organics

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your account has been charged, a refund shall be initiated.

Cancellation by the Customer

In case of requests for order cancellations, Kanai Organics reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and a refund shall be initiated. We will not be able to cancel orders that have already been processed. Kanai organics has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Kanai Organics and accept Kanai Organics decision regarding the cancellation.